Frequently Asked Questions
Everything you need to know about TMG Industrial products and services.
What kind of warranty is provided on TMG Industrial products?
Most of our products come with a one-year limited manufacturer's warranty that covers defects in materials and workmanship under normal use.
How are large industrial items shipped?
Large equipment is typically shipped via LTL (Less Than Truckload) freight. We offer shipping to commercial addresses with loading docks or local freight terminals for convenient pickup.
Are replacement parts readily available for your equipment?
Yes, we maintain a comprehensive inventory of replacement parts at our warehouse to ensure your equipment stays operational with minimal downtime.
What is your return policy for industrial machinery?
Items can be returned within 30 days of receipt, provided they are in new, unused condition and in their original packaging. Please note that return shipping costs and restocking fees may apply.
Do you offer technical support for assembly and operation?
Absolutely. Our dedicated customer support team is available via phone and email to provide technical assistance, assembly guidance, and troubleshooting for all our products.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and the name of the freight carrier.