Returns & Exchanges

At TMG Industrial, we stand behind the quality of our industrial equipment and offer a 30-day return policy for unused items in their original packaging. We aim to ensure your operations remain efficient by providing a straightforward and transparent exchange process.

Return Process

• 1.
  Request Authorization

  Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Prepare the Shipment

  Securely pack the item in its original crate or packaging, ensuring all manuals, parts, and hardware are included to avoid restocking fees.

• 3.
  Arrange Logistics

  Ship the item back to our designated warehouse facility using a trackable freight service; please note that customers are responsible for return shipping costs unless the item is defective.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned equipment, your refund will be processed to the original payment method within 5-7 business days.